Can I wash my mat?
Read carefully! We are not responsible for ruined mats due to instructions not being followed. Velvet and printed fabrics (marble, watercolors, etc. any fabric that says "print" in the title) are machine washable and can be dried in the dryer on low. Fabrics other than velvets or prints are recommended to be dry cleaned since some of those fabrics can shrink. To freshen a wrinkled or heavily used mat that does not have stains on it, simply put ANY Styling Mat in the dryer on low with a wet cloth.
How long does it take to get my mat?
You'll have your custom mat in 3 weeks or less, in stock mats ship next business day.
Can I return my mat if I don't like it?
Since each Styling Mat is custom made, as a rule we do not offer refunds or exchanges. That said, if there is a defect with your order, we will do everything we can to remedy the situation and ensure that you are satisfied, so please reach out to us via email email@example.com. If you find a defect with your mat, please email us within 48 hours of receiving it with pictures and/or video explaining the problem. A refund or exchange will be processed if your mat is defective using the shipping address on your order, and if a mat is returned that does not actually have a defect, no refund or exchange will be given. Any return or exchange must be processed within 30 days of purchase and must be received by us in the condition the customer received it in. If you are exchanging a mat for any reason not related to defects, we must receive the mat in perfect condition. No returns or exchanges for color reasons. Vintage items are final sale and may not be returned or exchanged due to the fact that many of them are delicate and repeated shipping is not always safe. If you happen to get the wrong item, please email firstname.lastname@example.org within 48 hours of receiving your order and send photos and details so we can exchange it for you.
Can I get a Styling Mat without the base?
No. We send a base out with every purchase because they are all slightly different sizes, something that is unfortunately out of our control because we do not manufacture the bases. When multiple mats are ordered at once, we will usually send 1 base per 2 mats, so if you purchase 3 mats you receive 2 bases. If an order of 2 mats are made separately at different times, each mat comes with a base because we need to make sure each mat we send out fits the base we are sending you.
Where can I see color examples?
In the Styling Mat product listings. Keep in mind that color is completely subjective and there is no such thing as any one color since color perception is affected by many factors including digital screen differences, editing styles, camera sensors, what colors are on or around the fabric, light, and many other factors. No exchanges or returns for color reasons. Below is one example of how color can change dramatically just from editing. You can request fabric swatches by emailing us your address email@example.com. We send swatches only of velvets since our printed fabric patterns do not show well in small swatches, and you can view photos of them in our listings.
Do you do collaborations?
We get a lot of requests for collaborations, go here to read our collaboration policy. We do not lend out mats for free.
Do you ship internationally?
Yes, the price is calculated on weight and size just like our domestic shipments.
Do the fabrics wrinkle?
We choose fabrics with little to no wrinkle and make the mat as tight as possible so it will lay flat. Some mats will look like a pringle when you first put it down so that you have to press on the sides to make it lay flat. Sourcing fabrics is both the hardest and most fun part of our job since these fabrics can be very difficult to come by. We only choose the most beautiful, highest quality fabrics we can find.
Does The Styling Mat come with a carrying case?
The Styling Mat does not come with a carrying case, but we do offer tote bags. The base comes in a bag that is separate from The Styling Mat and is NOT a carrying case for The Styling Mat. You may also store your Styling Mat in any bag of your own, it conveniently fits into tote bags or large camera bags.
The zipper broke on the bag that my Styling Mat base comes in, can I get a new one?
The Styling Mat base is a separate product that comes with The Styling Mat and is included in the purchase of a Styling Mat but that we do not manufacture. The bag that comes with the base is not a carrying case for the styling mat, it simply comes with the base and is not meant to carry heavy items. Zippers do break from time to time and are not replaceable because it is not made by us and we do not have extra bags. We offer sturdy tote bags for purchase.
Why are Styling Mats expensive?
We source high quality fabrics from an American company and manufacture The Styling Mat in North Carolina. We do not use linens and other cheap fabrics because they simply won't hold up over time and will wrinkle badly. We choose to have our products sourced and made in America because we prefer to support other local small businesses, and this means paying many times more than if we had it manufactured overseas. Our profit margins are as low as they can be since we are the manufacturers and do not have middleman markups. If you are a small business yourself, you can be proud to support multiple small American businesses through your Styling Mat purchases!
I didn't read the description of my item or I changed my mind and I want to return/exchange it, can I do that?
Please see above for our return/exchange policy on Styling Mats. For vintage and other items, please be sure to read the descriptions on all items in full since there is very important information such as measurements in the descriptions. We strive to always include pertinent information in the listings, and do not accept returns or exchanges if a description is not read in full, multiple items were accidentally ordered, personal preference differs when item is received, or any other reason. We may make exceptions from time to time, and if an exchange is granted for any reason other than a defect or products that have broken via transport, buyer must pay all shipping costs for the exchange. Returns will not be granted for these situations, only exchanges. We will only pay shipping costs in the case of a mistake we have made, a defective product, or an item that was broken in transit. All returns and exchanges will be processed through the address on your order, no exceptions! Items must be received by us before we send new items out and must be in perfect condition. If we receive an item with any sign of wear or that has been damaged or broken by the customer, we will not grant an exchange and buyer is responsible for shipping costs if they would like the item to be returned to them.